When you’re a customer, how do you treat the people who work in and own the businesses you frequent? Let’s say you go into a local restaurant and they totally screw up your order. How do you handle it? Is your first reaction to yell, scream and get irate? Or are you patient, understanding and willing to give the business the opportunity to fix it?

What about the flip side? In your business, do you provide the type of excellent customer service that you expect to get from other businesses when you’re the customer? 

Be honest.

I’ve seen people, who are entrepreneurs themselves, act a plum fool with other business owners over the smallest things. I’ve seen them be rude and condescending to the the employees of another establishment over things that could be fixed really easily.

Alternatively, I’ve seen entrepreneurs, who expect exceptional service everywhere they go, be short and unwilling to bend when their customers aren’t...