Your Energy Affects Your Business

Energy is extremely important to the success of your business. Of course, your physical energy is important, but in this case, I don’t mean your physical energy; I mean your metaphysical energy.

The vibes you or your employees give to potential customers is easy for them to pick up on. If they sense bad energy, it could mean game over for you making that sale.

Case in point. I once went to a well known store to make a major purchase. I was going to buy a refrigerator. I had researched the refrigerator I wanted and I was certain, when I walked into that store, that I was going to buy it that day. 

I didn’t really need to be sold, and I didn’t have any questions about what I wanted to purchase, because I had looked around and done my homework. My plan was to walk in, make the purchase, and leave. Boom. Bam. Bing.

When I walked into the store, the salesman approached me to help me with my purchase, but his approach felt very off to me. I was getting such bad...

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The Golden Rule of Entrepreneurship

 

When you’re a customer, how do you treat the people who work in and own the businesses you frequent? Let’s say you go into a local restaurant and they totally screw up your order. How do you handle it? Is your first reaction to yell, scream and get irate? Or are you patient, understanding and willing to give the business the opportunity to fix it?

What about the flip side? In your business, do you provide the type of excellent customer service that you expect to get from other businesses when you’re the customer? 

Be honest.

I’ve seen people, who are entrepreneurs themselves, act a plum fool with other business owners over the smallest things. I’ve seen them be rude and condescending to the the employees of another establishment over things that could be fixed really easily.

Alternatively, I’ve seen entrepreneurs, who expect exceptional service everywhere they go, be short and unwilling to bend when their customers aren’t...

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How to Not Piss Off Angry Customers

 

Today I was out running errands and worked up a pretty good appetite. I decided to stop at a restaurant that I had never been to but had been wanting to try for quite some time. I knew I wanted to order my food to go, so I went to the area of the restaurant that was clearly marked for to-go orders and stood in line behind two other people. 

The restaurant was busy, but to my delight, there were two employees at the counter taking orders and ringing people up, so the short line was moving pretty quickly. Once they finished taking the order of the man directly ahead of me, I proceeded forward to place my order, but as I did, both employees walked away to do other things—without even acknowledging my presence. As I stood there, annoyed at this point, I watched at least 6 more employees walk by me without speaking, looking at me, or asking to take my order. Not good.

Now, I’ve had things like this happen before in situations where no one else in the restaurant...

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