No matter what business you are in, you’ll have to communicate with people in some form or another. You may have to talk to customers to make sales, handle customer service inquiries, talk to suppliers, talk to business partners, talk to employees, and so much more. Whether you’re a new entrepreneur or a seasoned one, this can be one of the most intimidating parts of doing business.
Many times, it’s intimidating because you have a hard time giving yourself credit for being an expert. You may feel...